Kessler Cascade Support

Email eincleplane@gmail.com. Please include your iPhone or iPad model, your iOS version and a short description of what happened. We aim to reply within a few days.

How do I restore my purchases?

Level packs you bought are tied to your Apple ID. If they're missing after a reinstall or on a new device, open the level packs screen and use Restore Purchases. Make sure you're signed in to the same Apple ID that made the purchase.

I was charged but the pack didn't unlock.

Try Restore Purchases first, then fully close and reopen the app. If it still isn't unlocked, contact Apple Support.

How do I get a refund?

Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com and request a refund there.

My progress or high scores disappeared.

Progress and high scores are stored on your device. Deleting the app, or resetting the device without restoring from a backup, removes them. Leaderboard scores and achievements are saved separately in Game Center.

Game Center isn't working.

Check that you're signed in to Game Center in Settings, then reopen Kessler Cascade. Scores and achievements earned while signed out are sent the next time you sign in.

I can't hear any sound.

Kessler Cascade follows your ringer switch. Turn the silent switch off and check the volume. You can also confirm that Sound effects and Music are switched on in the in-game settings (gear icon).

How does the game work?

Open How to Play from the Levels screen for a walkthrough of each level pack.